Outlook Australia

Operational Analysis and Site Assessment for Handover

Client

Outlook Australia

Date

2020 – Current

Services

Operations

6

Transfer Stations

20+

Jobs

8,083

Tns Waste

38,617

Population Served

Resource Hub supported Outlook Australia to move into the Qld WARR market, by providing a business
process and site operations assessment, and local regulation guidance prior to the handover
of the waste transfer stations and resale shop operations of Livingstone Shire Council.

Resource Hub supported Outlook Australia to move into the Qld WARR market, by providing a business process and site operations assessment, and local regulation guidance prior to the handover of the waste transfer stations and resale shop operations of Livingstone Shire Council.

— Ariana Evans CA, GM Commercial at Outlook Australia

Challenge

In June 2021, waste management specialists Outlook Australia approached Resource Hub to support their organisation with the handover and implementation of Livingstone Shire Council waste transfer stations and resale shops, to be operational for 1 July 2021. With the impact of COVID-19 lockdowns, the team at Outlook had limited ability to travel to Queensland to undertake the necessary review, planning and handover within the timeframe.

What we did

We travelled to the Livingstone Shire Council and conducted a detailed
business process and site operations overview. Here’s a brief overview of
how we proceeded with the job:

We documented facility layout and operations, including:

Staffing
Signage
Infrastructure
Grounds maintenance
Acceptance criteria
Equipment
On-site protocols

We produced a comprehensive report with a full set of findings, recommendations, and imagery by:

Talking to staff and council representatives
Looking at existing transactional software systems and processes, customer experience, waste streams, regulatory risks, and key
stakeholders relationships

We assessed risks and identified opportunities for improvement for each site.

Outcomes

Clear understanding of facilities’ business process
Assessment of site layout & risk assessment
Insights into key stakeholder relationships
management
Assessment of site operations
Improvement recommendations

Conclusion

Outlook Australia’s goal was to gain an overview of the current state of operations at the six Livingstone Shire Council sites. Through the services provided, Outlook Australia gained access to a set of complete and relevant information on the facilities’ profile, including video walkthroughs, site plans, and photographs. By gaining an understanding of the current operations, key stakeholder relationships, and expectations before getting to the site, and Outlook Australia could commence recruitment and ultimately hit the ground running once the handover took place – even with the team still in Victoria.

Related Case Studies

Loading...

Leeton Shire Council

Leeton Shire Council is a regional local government authority in New South Wales responsible for a range of community services, including waste management. A core part of their operations is the Leeton Landfill & Recycling Centre, which services a high volume of heavy vehicle traffic. Recognising the growing complexity of compliance requirements under the National Heavy Vehicle Regulator’s (NHVR) Chain of Responsibility (CoR) framework, the council identified a need to improve how they manage overloaded vehicle events and meet their obligations under Mass Management regulations.

Dubbo Regional Council

Dubbo Regional Council engaged Resource Hub to conduct an operational process audit across its waste facilities, focusing on improving transaction accuracy, regulatory compliance, and operational efficiency. With the implementation of new digital systems and potential changes to NSW waste regulations on the horizon, it was crucial to future-proof its infrastructure and processes.

This project assessed waste facilities at Whylandra Waste and Recycling Centre and Wellington Transfer Station, with additional insights gained from a visit to the Geurie Transfer Station. Resource Hub worked closely with Council to identify key areas for improvement, streamline administrative workflows, and develop risk mitigation strategies to ensure continued compliance and efficiency.

By taking a proactive approach, Dubbo Regional Council is strengthening its waste management operations, ensuring best practices are in place to support long-term sustainability and adaptability in an evolving regulatory environment.

Cessnock Waste Management Centre

Cessnock City Council partnered with Resource Hub to manage critical Preconstruction Operational Purpose Deduction (OPD) claims for their Cessnock Waste Management Centre (CWMC). Facing substantial financial risks due to waste levy liabilities for imported construction materials, the council sought Resource Hub’s expertise to navigate this complex process. The project focused on ensuring regulatory compliance while minimising financial impact, particularly during a time of regulatory change in NSW.

To address the council’s challenges, Resource Hub developed and submitted OPD claims for the CWMC’s Landfill Cell Extension and other infrastructure upgrades for 2024-25. These submissions aimed to exempt imported construction materials from the $170.10 per tonne waste levy, preventing significant cashflow issues. The scope of work included submission preparation, supporting evidence, and engineering quantification to ensure approval.