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Resource Hub supported Outlook Australia to move into the Qld WARR market, by providing a business
process and site operations assessment, and local regulation guidance prior to the handover
of the waste transfer stations and resale shop operations of Livingstone Shire Council.
In June 2021, waste management specialists Outlook Australia approached Resource Hub to support their organisation with the handover and implementation of Livingstone Shire Council waste transfer stations and resale shops, to be operational for 1 July 2021. With the impact of COVID-19 lockdowns, the team at Outlook had limited ability to travel to Queensland to undertake the necessary review, planning and handover within the timeframe.
We travelled to the Livingstone Shire Council and conducted a detailed
business process and site operations overview. Here’s a brief overview of
how we proceeded with the job:
We documented facility layout and operations, including:
We produced a comprehensive report with a full set of findings, recommendations, and imagery by:
We assessed risks and identified opportunities for improvement for each site.
Outlook Australia’s goal was to gain an overview of the current state of operations at the six Livingstone Shire Council sites. Through the services provided, Outlook Australia gained access to a set of complete and relevant information on the facilities’ profile, including video walkthroughs, site plans, and photographs. By gaining an understanding of the current operations, key stakeholder relationships, and expectations before getting to the site, and Outlook Australia could commence recruitment and ultimately hit the ground running once the handover took place – even with the team still in Victoria.
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