Multi-Council Landfill Compliance Submission
Four NSW councils engaged Resource Hub to manage their six-monthly volumetric survey submissions on their behalf — coordinating with surveyors, validating weighbridge data, and uploading completed surveys to the NSW WARRP portal, all ahead of the January deadline.
Challenge
Landfill volumetric surveys are a mandatory six-monthly compliance requirement for NSW councils operating waste facilities. Due at the end of January and end of July, these surveys require councils to coordinate with licensed surveyors to complete a volumetric survey, which is validated against weighbridge data and submitted through the NSW Waste and Resource Recovery Portal (WARRP).
For many councils, managing this process internally is a significant administrative burden — and neither submission window is straightforward. The December–January round falls across the Christmas and New Year period, compressing timelines with key staff on leave and surveyors navigating their own holiday schedules.
The June–July round brings its own pressures: end of financial year is one of the busiest periods in the council calendar, with school holidays driving further leave, fees and charges under review, and weighbridge software systems being updated to reflect new pricing — all of which can delay access to the very data needed to complete the survey.
Four NSW councils — Kempsey, Lismore, Upper Hunter, and Wingecarribee — asked Resource Hub to manage the end-to-end submission process on their behalf.
What we did
Resource Hub managed the full volumetric survey process for all four councils simultaneously, including:
- Liaising directly with licensed surveyors on behalf of each council throughout the review process
- Reviewing draft surveys including imagery and volumes to ensure compliance with NSW requirements
- Validating weighbridge data from each council’s software, working through data quality issues including inconsistent site naming conventions
- Providing feedback to surveyors and following up to keep each submission on track
- Uploading finalised survey results to the NSW WARRP portal for each council
- Ensuring councils received their WARRP certification confirmation emails, which can be missed without active follow-uManaging four councils concurrently across the holiday period required careful coordination. Weighbridge data access and WARRP portal access were both significant blockers at various points, and data quality — particularly around site naming conventions — required additional work to resolve before surveys could be validated and submitted.
Outcomes
All four volumetric surveys were submitted ahead of the January deadline — no small feat given the compressed timeline across the Christmas and New Year period.
Each council received their WARRP certification confirmation, with Resource Hub actively following up to make sure nothing fell through the cracks.
By outsourcing the process to Resource Hub, all four councils were able to meet their regulatory obligations without placing additional pressure on internal staff during one of the most difficult times of year to manage compliance workloads.
Conclusion
Volumetric surveys are non-negotiable. Miss the deadline, and councils face compliance risk. But managing the process internally — particularly over the Christmas period — pulls resources away from operations at exactly the wrong time.
Resource Hub’s ability to manage the end-to-end submission process for multiple councils simultaneously means councils can meet their obligations without the stress, regardless of what’s on their plate.