The team behind Resource Hub.

With over 15 years of experience in Waste and Resource Recovery, Lacey leads Resource Hub with a unique blend of financial expertise and deep industry knowledge. As a CPA and former industry CFO, she is dedicated to delivering practical, targeted solutions for clients across Australia, including supporting consultancy partners and government bodies.

Lacey is recognised as one of Australia’s leading authorities on waste levy regulation, with specialist expertise spanning Queensland, New South Wales, Victoria and Western Australia. Her work has been instrumental in shaping data and process standards across the sector, helping operators and regulators alike improve compliance, manage risk and streamline operations.

Throughout her career, Lacey has worked extensively with entrepreneurial groups, local governments, recycling and resource recovery operations, and commercial waste facilities. Her experience covers corporate services leadership, finance, systems improvement, business transformation, and high-risk regulatory environments.

Outside of work, Lacey is known for her ever-growing collection of bright red shoes.

Jasmyn Writer, or Jaz as she’s known to the team, is an experienced executive leader, consultant and coach with a career spanning service delivery, organisational transformation, technology, business operations and leadership across Australia and internationally.

As General Manager of Resource Hub, Jaz leads our service delivery teams with a strong focus on quality, strong relationships and practical outcomes. She works closely with our team and clients to make sure the work we deliver is technically sound and genuinely useful in the real world.

Throughout her career, Jaz has led complex projects and teams, worked with government departments, regulatory agencies and major organisations, and held senior executive and board roles. One of her key strengths is making complex regulation and legislation easier to understand and apply, helping organisations turn compliance requirements into practical processes that work day to day.

Her experience also covers large-scale service delivery, business transformation and systems implementation, giving her a broad understanding of how people, processes and technology work together to achieve good outcomes.

Alongside her work at Resource Hub, Jaz lectures and facilitates programs for QUT, Griffith University, Monash University, RMIT and Southbank Institute of TAFE, sharing her experience across entrepreneurship, leadership and business.

With qualifications spanning psychology, theatre and AI and machine learning, Jaz brings a unique perspective to leadership and problem-solving. She combines strategic thinking, creativity and a strong understanding of people to work through complex challenges, support teams and help organisations perform at their best.

At the heart of Jaz’s approach is a simple idea: good solutions need to work for the people who actually have to use them.

Oscar’s role covers a wide mix of auditing, training, and waste levy exemption work, with a particular focus on NSW. His projects regularly take him across Australia, from Tasmania to regional NSW and into major capital cities for both project delivery and business development. When he’s not on the road, Oscar works remotely from his home office near Yamba, NSW, providing expert support to clients and the Resource Hub team.

Oscar has worked in the waste industry since 2012, starting as a Cadet Environmental Scientist with the City of Newcastle at Summerhill Waste Management Centre. His early work focused on environmental monitoring, compliance optimisation, and regulator liaison. After earning his Bachelor of Environmental Science & Management from The University of Newcastle, he progressed into operational and senior management roles with Maitland, Newcastle, Wollongong and Upper Hunter Shire Councils, leading teams across a full spectrum of facility sizes and operations.

In 2023, Oscar joined Resource Hub after spending two years travelling Australia with his wife and two children in their Landcruiser and caravan. Even while travelling, he continued working remotely for councils and Resource Hub. Now based near Yamba, Oscar is approaching his two-year anniversary with the team.

Outside of work, Oscar says his spirit animal is a Labrador. He loves food, any sport with a ball, and is always up for a good chat.

Kate works across some of Resource Hub’s larger and more complex projects, particularly those involving multiple stakeholders, competing priorities and no immediately obvious pathway to a solution. Her role combines research, strategy and practical project delivery, from writing reports and developing evidence-based recommendations to visiting waste and resource recovery facilities across regional Australia. She enjoys getting on-site, asking questions and understanding how systems work in practice before deciding how they might be improved.

As a sustainability specialist, Kate brings experience spanning government, consulting, commercial energy, circular economy and start-ups. This varied background gives her a broad perspective on sustainability, from practical questions about what can be recycled through to the infrastructure, policy and collaboration needed to support systems-level change. She is particularly skilled at making sense of complex information, identifying the bigger-picture implications and translating research into clear, realistic actions for businesses and government.

Kate holds a Master of Sustainability from the University of Sydney and a Bachelor of Arts in International Relations from Western Sydney University, with additional training in Life Cycle Assessment and circular economy. She is naturally curious about how and why things work and believes the best solutions combine ambitious thinking with a grounded understanding of operational realities.

Outside of work, Kate loves to travel and has a habit of turning every work trip into an opportunity to explore. Whether it is finding a local swimming spot, visiting a nearby town or squeezing in some sightseeing before the flight home, she rarely visits a new place without seeing a little more than the project site.

As Executive Assistant to the CEO and Executive Support Manager, Jessica is at the centre of keeping things organised and moving forward. She works closely with leadership to manage priorities, streamline schedules, and ensure everything runs seamlessly behind the scenes. She enjoys being part of a supportive, flexible team where collaboration is key to success.

New to the waste industry, Jessica is quickly learning the ropes and embracing the challenge of stepping into a completely new field. Every day brings new opportunities to grow her knowledge and experience.

Outside of work, life is full of beautiful chaos with three young kids and a busy household. To balance it all, Jessica loves a quiet night in with tea and cookies, usually winding down with a few episodes of whatever reality show is delivering the most drama (MAFS included). For her, fun is anything that mixes a little escapism with a moment of calm.

Sam is often the first person clients reach when something needs sorting. She handles regulatory queries, short-notice applications and day-to-day support for councils and operators across Australia, giving clear, practical answers when the clock is ticking.

She also leads project work, including Resource Hub’s end-of-year campaigns for OSOP amendments and volumetric surveys, and is heavily involved in our larger waste material flow projects with clients such as ABSC and COEX, where she turns complex data into clear, usable reporting.

Sam holds a double degree in Environmental Sustainability (Arts) and Logistics & Supply Chain Management (Business) from Swinburne University in Melbourne, giving her a strong grounding in both environmental systems and operational processes. Since joining Resource Hub she has grown quickly into a senior role, bringing energy, sharp attention to detail and a knack for making technical information look as good as it reads.

Outside of work, Sam is a keen runner and has proudly completed two half-marathons.

Megan’s days at Resource Hub are always full of variety. She manages event schedules and logistics to ensure the team stays engaged with the industry, handles onboarding for new team members, and often finds herself sourcing creative marketing materials to keep things fresh. She’s also a key support for the wider team, always checking in to make sure everyone feels healthy, supported and enjoys coming to work.

When Megan joined Resource Hub in July 2021, she was completely new to the waste industry. Since then, she’s grown alongside the business, helping shape the team culture from the ground up.

Outside of work, Megan is about to begin participating in a platypus monitoring survey, contributing to important research by recording platypus activity and behaviour in the wild.

Emily’s workday blends a focus on internal operations with client-facing projects, drawing on her background in weighbridge software, customer experience leadership, and operational data analysis. With a passion for improving systems and creating streamlined processes, she enjoys finding collaborative solutions that help both colleagues and clients feel supported and confident in their work.

Since joining Resource Hub, Emily has brought a strong problem-solving mindset and a wealth of operational knowledge to the team. A kiwi based in Brisbane, she has spent the past few years leading customer experience teams and diving deep into data and process improvement. Her expertise in system efficiency and collaborative project delivery underpins her approach to building routines that enhance both internal workflows and client outcomes.

In her spare time, Emily enjoys playing Nintendo online with her nieces back in New Zealand, getting lost in a good book, cross-stitching, and playing family golf with her partner and their four-year-old.

Anne plays a key role in keeping things running smoothly at Resource Hub. She ensures clients receive timely, responsive service by managing inboxes, handling inquiries, preparing reports and overseeing invoicing. Whether it’s a last-minute request or a routine task, Anne is quick to find solutions and always focused on delivering efficient, high-quality support.

In addition to her day-to-day responsibilities, Anne is passionate about improving processes and streamlining workflows to help the team work smarter and serve clients even better.

As Project Manager, Chloe is currently focused on delivering Resource Hub’s online training portal. Her day involves juggling multiple moving parts, from coordinating content creation and avatar recordings to troubleshooting resourcing challenges and keeping projects on schedule. She enjoys collaborating with the team to create effective learning experiences, while continuously refining processes to make systems more efficient and scalable.

Chloe has worked in the waste industry since 2013, starting in logistics and fleet management with Veolia, where she managed driver compliance, route optimisation and after-hours support. She then moved into project management roles with Mandalay Technologies, delivering major software implementations and data migrations for councils and clients like Suez and Brisbane City Council. Chloe has also co-owned a small waste business subcontracting for one of Australia’s largest waste companies, and operated a fleet of tipper trucks servicing the Greater Brisbane area, managing everything from contract negotiations to project delivery. With experience across both operational and technology sides of the industry, Chloe brings a well-rounded perspective to her work.

Outside of work, Chloe enjoys slowing down from the fast pace of project life by spending time outdoors with her kids, exploring and enjoying the little moments.

Jess keeps the financial side of Resource Hub running smoothly. As Finance Manager, she manages the business end-to-end as a team of one — covering finance, payroll, HR support, supplier management, accounts and staff queries, along with ATO requirements. She processes creditor forms and resolves queries to keep daily operations on track.

With 13 years of experience in commercial resource recovery and concrete recycling, Jess brings a strong understanding of both operational and corporate finance in the waste industry. Her background includes system training, data analysis, accounts payable, multi-company group structures, ASX experience and recyclable exporting. She has worked alongside Lacey for many years across various businesses — officially Resource Hub’s second employee, after Lacey herself.

Outside of work, Jess’s weekends often revolve around her young son’s competitive golf, spending time with her three kids and dog, and enjoying life as a proud dual citizen after moving to Australia from New Zealand.

No two days look the same for Kate. Her work spans everything from tender questionnaires and invoicing to helping clients pull data for reports and troubleshoot system issues. She spends a lot of time working closely with both the team and clients to understand their challenges and find practical solutions — the kind that actually stick.

Kate came to Resource Hub without a traditional background in the waste industry, which she sees as an advantage. A fresh set of eyes and a willingness to ask the obvious questions have a way of cutting through to better answers. She does, however, have family ties to the industry — her mum is a long timer — so she’s not exactly a stranger to the world of waste.

Outside of work, Kate is a qualified seamstress, having earned her Advanced Diploma in Fashion Design in 2019. She also holds a Heavy Rigid truck licence, which comes in handy helping her beekeeper partner transport hives up and down the east coast of Australia.