Waste Levy & Gatehouse Best Practice — Three Council Areas
Resource Hub delivered joint waste levy and gatehouse best practice training for gatehouse and operational teams across three Far North Queensland council areas — Cassowary Coast, Mareeba, and Tablelands — bringing teams together for a collaborative, region-focused levy and best practice training program. Additionally, at the Mareeba and Tablelands sites, gatehouse services are provided by a local contract, EVY, and added transfer station operator was delivered during the same week.
A Shared Challenge
Councils across regional Queensland face a shared challenge: keeping gatehouse and operational staff up to date with waste levy requirements, best practice procedures, and regulatory obligations — often with limited training budgets, staff stretched across multiple sites, and regular turnover that makes it hard to keep everyone on the same page.
By bringing together neighbouring councils and their gatehouse teams for joint training, each could access high-quality, specialist training in a cost-effective format while also benefiting from the shared knowledge and peer connections that come from learning alongside teams facing the same operational realities.
A Richer Training Environment For All
Resource Hub facilitated Waste Levy and Gatehouse Best Practice training for gatehouse and operational staff working across the four council areas — including the teams provided by Evy Entertainment at the Mareeba and Tablelands sites — covering waste levy obligations, regulatory requirements, and operational best practice relevant to Queensland landfill and transfer station facilities.
The joint format allowed participants from different sites to learn from one another’s experiences as well as from Resource Hub’s expertise — creating a richer training environment than single-site sessions typically allow.
Training That Translates to Tangible Operational Gains
Gatehouse and operational staff across the region came away with a stronger understanding of waste levy requirements, compliance obligations, and best practice procedures applicable to their sites.
Across the board, this training consistently translates into tangible operational gains — potential non-compliances are identified and addressed early, frequently ahead of any review by DETSI, alongside more accurate, consistent data capture by gatehouse staff and stronger, more reliable monthly waste levy submissions.
The collaborative format also strengthened working relationships across the region, supporting the kind of peer networks that help councils navigate ongoing operational and regulatory challenges.
You Don’t Have To Go It Alone
Regional councils don’t have to tackle training in isolation. By pooling resources and coming together for joint sessions, councils across Far North Queensland make the most of a single training engagement — and come away better equipped as a region.
Delivered annually, the training also keeps long-serving staff current and captures the staff changes that occur from year to year — ensuring teams right across the region stay on the same page as requirements evolve.