When Bathurst Regional Council asked us to review their waste voucher system, what looked like an admin issue turned out to be something deeper.
The council was processing around 200 manual voucher reconciliations a month. Vouchers were freely transferable — meaning commercial waste operators were bulking up domestic ratepayer entitlements. There was no written policy, no documented procedure, and two separate tracking systems running in parallel.
The fix didn't require a major overhaul. It required four clear moves:
✅Change "ratepayers" to "households" in the eligibility criteria
✅Tie vouchers to kerbside service recipients
✅Make them non-transferable
✅Write the policy down
Simple in principle. Harder to action without independent evidence to take to elected members — which is exactly what the review delivered.
The full case study is linked in the comments.
#WasteManagement #LocalGovernment #NSW #ResourceRecovery #WasteVouchers #Governance
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11 hours ago
📢 Updated Waste Levy Rates Are Out!
The 2026–2027 waste levy rates have landed, with increases taking effect from 1 July 2026 across the country.
From metro and regional splits to putrescible and inert rates, the figures vary state by state — and staying across them is key to keeping your operations, budgets and reporting aligned.
A quick snapshot of where things sit (per tonne):
📍 NSW — $180.20 metro / $103.80 regional
📍 VIC — $177.19 metro / $88.42 rural MSW
📍 SA — $171 metro / $85.50 non-metro
📍 QLD — $135 metro / $100 regional
📍 WA — $90 putrescible / $136 inert (per m³)
📍 TAS — $70.56
📍 NT — no levy
Need a hand interpreting the updates or working through what they mean for your budgets and reporting? Get in touch — we're always happy to help.
#ResourceHub #ResourceUpWithResourceHub #WasteLevy #ResourceRecovery
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7 days ago
Meet Jessica Wrampling, our Executive Assistant to the CEO & Executive Support Manager 👋
Jess is at the centre of keeping things organised and moving forward — working closely with leadership to manage priorities, streamline schedules, and make sure everything runs seamlessly behind the scenes. She thrives in a collaborative, supportive team where great work gets done together.
New to the waste industry, Jess is embracing the challenge of stepping into a completely new field while bringing her expertise from the legal sector— and bringing fresh energy to the role every day 💪
Outside of work, life is beautifully chaotic with three young kids and a busy household. To balance it all, she loves a quiet night in with tea, cookies, and whatever reality show is delivering the most drama right now — MAFS very much included 🍪📺
We're so glad to have you on the team, Jess!
🔗 Meet more of our team here: resourcehub.com.au/our-team/
#ResourceUpWithResourceHub #TeamSpotlight #WasteManagement #MeetTheTeam
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1 week ago
Training for waste facilities usually means getting the team on the ground up to speed. This time, we did something a little different💡
Chloe Rhoades recently delivered waste levy training for Endeavour Foundation – but rather than focusing on frontline gatehouse staff, this session was designed for site supervisors and team leaders: the people who field the questions, make the calls, and set the tone for how their teams operate.
The team feedback was awesome, "The session was a great overview of the Waste Levy and definitely hit the brief in terms of making it relevant to our operations that don’t necessarily have direct engagement. Thanks so much for the interactive nature and your discussions with the team."
Understanding the complexities of Queensland's waste levy framework at a leadership level makes a real difference to how it gets applied every day. Great work Chloe!
#ResourceUpWithResourceHub #WasteLevy #Training #Queensland #EndeavourFoundation
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2 weeks ago