Resource Up
With Resource Hub

Please join us in welcoming Kate to the Resource Hub team!

Yes, another Kate. We’re building quite the collection, so she also answers to Katie, or Marge if you’re really stuck.
Kate brings real, on-the-ground experience of waste operations. She recently spent 18 months as site supervisor for the facilities across the Livingstone Shire, starting at the gatehouse and moving through machine operations to Contract Manager. Along the way she helped run six waste disposal sites, covering compliance, customer service, staff management, reporting, site inspections and equipment oversight.

That experience gives Kate a genuine understanding of the challenges faced by site teams, customers and councils. She brings a practical approach to getting things done, with safety, compliance and customer service front of mind.
Before waste, Kate spent several years with a large IT company, working her way up from customer service and technical support to account manager for some of its largest customers.

Originally from Melbourne, Kate also adds to our growing national reach. With a team across Queensland, New South Wales, Victoria and beyond, we’re well placed to support councils and operators right across Australia.
Outside work, you’ll find Kate reading, cooking, walking, kayaking, travelling and cheering on her kids at their sport. She also brings a strange and unexpected addition to the team: who knew there were two Laceys? Kate’s cat is the other one.

Welcome to the team, Kate. We’re so glad you’re here! … See MoreSee Less

Good infrastructure decisions start with good data. The trouble is, waste data rarely arrives clean.

Tribe Infrastructure Group is working through an important piece of planning, and we’re pleased to be supporting them with waste and resource recovery data analysis and strategic insights along the way.

Our job is to make the numbers make sense: pulling together what’s happening across the waste and resource recovery landscape, finding the patterns that matter, and giving the Tribe team a clear basis for the decisions ahead.

Welcome aboard, Tribe Infrastructure Group. We’re looking forward to working with you. … See MoreSee Less

Resource Hub is now live on the LGP1208-5 Consulting Services Panel on VendorPanel. ✅

Local Government Procurement (LGP) has established what is expected to be its largest panel ever. It gives NSW councils a faster, simpler way to engage consultants they can trust.

For councils, that means direct access to Resource Hub’s practical, compliance-first expertise in waste management and resource recovery, including:
• Strategy and planning
• Compliance and operational reviews
• Training and capability building
• Documentation and systems support

We work with 120+ LGAs across Australia, and we’re looking forward to supporting more NSW councils through the panel.

If your council is exploring support in waste and resource recovery, get in touch. We’d love to help. … See MoreSee Less

When was the last time your gatehouse team got training that was actually about their day?

Not a slide deck. Not a room to fall asleep in. A conversation about the real customers who roll up to the boom gate, the questions they ask, and the moments where a quick word at the window can change how someone sorts their load.

That’s what we spent our time on with the gatehouse and landfill team at Mid-Western Regional Council in Mudgee. The focus was everyday gatehouse work: customer service, managing expectations, and spotting the waste education opportunities that sit right at the point of sale.

Most of the session was Q&A, built around the team’s own scenarios. Many of them told us they’d never been through training like it.

Like most regional councils, Mid-Western has a lot of jobs and not many hands. Their coordinator was out measuring pond levels in the middle of training, then sent through her own notes afterwards so we could keep building on what the team raised. That’s the next piece of work, and it’s exactly how we like to do it.

Honourable mention to the training venue, which doubled as the ironing room for the social enterprise on site. First time we’ve run a session beside a collar ironing board 🤗 … See MoreSee Less