Resource Up
With Resource Hub

Meet Kate Denham – one of the team we call in when a project is big, complex and doesn't come with an obvious answer. 👋

Kate works across some of Resource Hub's larger, more layered projects – the ones with multiple stakeholders, competing priorities and no clear path to a solution. Her role blends research, strategy and hands-on delivery, from evidence-based reports through to visiting waste and resource recovery facilities across regional Australia. She's happiest on-site, asking questions and understanding how a system really works before forming a view on how it could work better.

As a sustainability specialist, Kate brings experience across government, consulting, commercial energy, circular economy and start-ups. That mix gives her a broad lens – from the practical "what can we recycle here?" questions through to the infrastructure, policy and collaboration that real change depends on. She has a knack for making sense of complex information and turning it into clear, realistic actions for business and government.

Outside of work, Kate's a traveller at heart – she rarely leaves a new place without finding a local swimming spot, wandering a nearby town, or sneaking in some sightseeing before the flight home.

We love that sometimes a team member is delivering a job in regional Australia, only to find that Kate's also unexpectedly in town! It's happened twice now, and usually ends in a great surprise team dinner.

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A big welcome to Albury City Council! 👋

We spent a full day on-site with the team delivering Gatehouse Best Practice Training – and consistency was the theme front and centre.

The goal? A consistent customer experience at the gatehouse every single time, while the team keep their own authentic flair. Because best practice isn't about turning people into robots – it's about getting the important things right (data capture, compliance and revenue all ticked ✅) while letting personality shine through.

A special shout-out to Donna, Michelle and Rowan – thanks for making us so welcome, and for bringing the energy (and the cake 🎂) to the day.

We loved working with you, Albury City Council. Here's to consistent, confident operations ahead.

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Waste levy exemption applications get knocked back sometimes, and it's OK.

At Resource Hub we know that that doesn't mean it's a No, rather it needs to be re-presented for ease of review, supporting docs etc. There's always an opportunity to turn it around, and we are definitely experts in that space!

Applications are often written by the person who knows the site best. But that can be the challenge. When you're deep in an operation, the things that are obvious to you aren't obvious to a regulator reading it cold — and every gap between what you know and what you've written on the page turns into a query. Plus the workbooks or supporting documents we use might reflect your every day routines, but that doesn't mean they will be as easily interpreted by an external party.

Veolia brought Resource Hub in to help refine a set of large exemption applications for their Raymond Terrace landfill recently. An outside read — what does this look like to someone seeing it for the first time, and could we present it differently?

The process simplified presentation, identified tonnes that hadn't been considered, simplified how the exemptions were articulated for a third party, and gave the team a framework they can apply to the next one themselves, building on their already strong routines.

Have you had an exemption declined? Give us a call, and let's get it sorted for you!
📞 1300 668 445

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Meet the survey sisters 👯

Between them, Sam and Anne have just put 34 volumetric surveys across 18 clients through review and submission – in to WARRP and Online Services ahead of the 31 July deadline.

It's not a job that photographs well. It's client meetings, surveyor follow-ups, amendments going back and forth, void space and compaction rates validated line by line, and every figure checked against history and site context before it goes anywhere.

They're now straight into 17 annual surveys, due end of August.

If your surveys landed on time this year, this is who to thank – and yes they gave themselves this nickname.

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